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Your Privacy Matters at lotto 9

When you open an account with us, your personal information and account activity are protected by strict privacy controls.

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lotto 9 Your Privacy Matters at lotto 9
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we use your data, want to exercise your rights, or need to report a privacy concern, we're here to help. Our support team responds to privacy requests through multiple channels during our operating hours. Players in Bandung, Medan and across Indonesia can reach us the same way.

Team online

Live Chat

Open the chat widget in your account lobby during support hours. We respond to privacy queries within one working day.

Email Support

Send your privacy request to our support email address. Include your account ID for faster resolution.

Account Settings

Update your contact preferences and review data permissions directly in your account privacy dashboard.

YOUR DATA RIGHTS

How We Handle Your Information Safely

Your privacy is built into how we operate. We use encryption for all account logins and payment transactions.

Data Encryption

All account access and payment details are encrypted using industry-standard protocols. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.

Cookie Policy

We use cookies to keep you logged in and personalise your lobby. You control these settings in your browser or account preferences.

Data Retention

We retain account records and transaction history for seven years, as required by Indonesian financial law.

Third-Party Sharing

We do not sell your data. Payment processors and fraud-detection services access only the information they need to serve you.

Access Requests

Request a copy of your data, correct inaccuracies, or ask us to delete information by contacting support with your account ID.

Policy Changes

When we update this privacy policy, we notify you via email at least 30 days before the change takes effect.

Privacy Policy Answers

Your account data is deactivated immediately, but transaction records are kept for seven years per financial law. You can request permanent deletion of personal details like your phone number and address by contacting support.

Payment credentials are encrypted and processed by certified payment gateways. We never store your full card or wallet details — only transaction references appear on your account statement.

Yes. Every marketing email includes an unsubscribe link. You can also adjust email preferences in your account settings to receive only account alerts and regulatory notices.

We do not sell your data to advertisers. We may use anonymised, aggregated data to improve our service. You can control marketing preferences in your account at any time.

We comply with legal requests from Indonesian authorities where local law permits. We do not disclose account information without valid legal process. You have the right to be notified of such requests where legally possible.

We review our privacy practices regularly and update this policy when needed. Material changes are notified to you via email at least 30 days before they take effect.

Contact our support team via live chat or email with your account ID. For formal complaints, you can also reach Indonesia's data protection authority through the channels listed in our legal footer.

Related Pages

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